Tuesday, March 18, 2008

I'd Rather Press Numbers, Thanks.

These days when you call a company with an automated call receiving system, sometimes you will be prompted to say responses instead of being able to press the corresponding number. I don't know about you, but I feel like an idiot doing that. When I called about our DSL service today, I heard the disembodied voice proclaim "You now have the ability to say your responses.." As if I want to! I don't know about you, but I feel like an idiot saying these things, especially in my cubicle at work.

This is the typical exchange you might overhear if you were sitting in the cube next door. It sounds even more idiotic if you just hear one side. My voice is usually really low and hushed, because I feel less idiotic if my co-workers can't hear me:

- "JunkMale"
- "Yes"
- "Georgia"
- "No"
- "Five"
- "Yes"
- "Pink"
- "No"
- "Maybe so"
- "Q"
- "Yes"
- "Dobby"
- "I have a problem with my X service and need to speak with a representative!!!"

(portions of my dialogue have been edited for dramatic effect)

I do understand that not all responses can be standardized, so sometimes talking to the machine is necessary. But I despise having to talk to a machine more than absolutely necessary. I'd rather just not have to make phone calls from work, but Harmony dislikes the phone much more than I do, so I take care of what I can.

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4 have poured out their souls in electronic text:

  • jennifer

    YOU ARE THE LUCKY WINNER!! This is not an automated voice speaking. :-) What, you didn't enter a contest? Well, I had exactly 0 people who wanted the Georgia Tech hitch cover in my giveaway, so I had to go looking for someone. Thank you, Technorati.

    My giveaway post is Here.

    I hope you want this, but I'll bet you know someone who would if you don't. Come and leave me a comment, and you can email me at blessedinthewest at yahoo dot com.

  • Ron and Ginny

    LOL! I feel your pain.

  • Alan

    > "You now have the ability to say your
    > responses.."

    That's an odd way to put it. I suspect you've long had that ability! THEY only recently gained the ability to receive those responses without a human being on the other end of the line... which is of questionable advantage to you.

  • Anonymous

    I agree with you- I also prefer to use numbers instead of talking to the phone. It just feels stupid. Honestly, I'd prefer a person (although sometimes they know less than the automated recorded service option :-P)